Returns

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RETURN AND EXCHANGE POLICY

The following Policy does not apply to Clearance or Discontinued Items which are not returnable or exchangeable.

Our mission at ForGirlsLikeUs LLC “FGLU” is to provide our customers with 100% Remy Full Lace Wigs, Lace Front Wigs and Weft Hair that are made from the highest standards of quality craftsmanship and ventilators. Quality and customer satisfaction is very important to us. We inspect all wigs prior to shipping to ensure that they meet your specification and our high Quality Assurance standards.

We realize that purchasing a full lace wig is an investment and may be difficult for some customers. We want to make sure that your shopping experience at FGLU is a pleasant one that you will be very happy with. Although we DO NOT OFFER REFUNDS, we do offer our customers 72 hours ((3) three business days), to exchange your wig as long as the wig has not been altered in any way. If you are not satisfied with your unit, you can send it back for an exchange of an In-Stock unit or apply the purchase price of the wig you are returning toward a Custom unit (delivery time 4 weeks from date of receipt of the returned wig.) *Restocking fee may apply; in some instances (management will make this determination on a case-by-case basis.) Shipping is not refundable.

Accessories such as adhesive, tape or wig clips, etc. are not returnable.

Quality Assurance Inspection:

Prior to shipping your goods a member of our Inspection Team signs off on all inspections prior to shipping your order. Damage made to your package by the courier service used to ship your goods must be reported to FGLU immediately upon your noticing that your goods are damaged. All claims for damage are filed by FGLU and once your claim is approved and refunded you will receive your credit for the damaged items.

Terms of Condition for Exchange or Store Credit:

If you get your wig and there is a problem, please notify us immediately within (3) 72 hours upon receiving your unit by emailing us at returns@forgirlslikeus.com or 203-353-9124.

This is required in order to properly process your request. No Exceptions. If you meet the terms below, you will be issued a RMA Number (Return Merchandise Authorization) via email or telephone.

DO NOT ALTER the wig in any way If you meet the below terms, we will offer you an exchange or store credit. Store credits do not expire and can be used toward another wig purchase. Store credits can be transferred.

We do not issue refunds. In some instances the 10% Re-Stocking fee will apply as outlined below.

All gifts from “FGLU” are yours to keep and do not need to be returned. We reserve and will exercise our right to refuse an exchange if the terms in our return policy are not met.

We will not accept Returns on wigs that have been altered, NO EXCEPTIONS. This includes but is not limited to any of the following:

· We will not accept cut, torn, ripped or dyed lace.

· We will not accept lace that has been worn or has evidence of:

• Adhesive, tape and etc. on the lace

· Evidence of styling products on the lace and hair including but not limited to chemical processing, shampoo, and conditioner.

· Altered hair including but not limited to cutting, styling of the hair.

· Evidence of an attempt to correct the problem yourself prior to calling us.

Units that are damaged and/or altered by the customer will not be accepted under our return policy.

We DO NOT issue refunds. If you meet the terms of condition, you will receive an exchange or in-store credit.

Please note: Please be careful when applying and removing your unit and always follow the care instructions that are included with your unit. We REQUIRE that you read these instructions first in its entirety prior to caring for or making changes to your unit. We will not be responsible for units that are ripped, torn, or damaged by the customer after receipt. Units that are ripped or torn by the customer after receipt are not covered under this return policy. However, you may send your unit in for repair by clicking on our wig repair link on our website.

Restocking Fee:

If for any reason a return and refund has been authorized, there is a 10% restocking fee. Units must be in their original condition as stated above and returned within 72 hours (3 business days) of receipt.

Custom Units:

If you are returning a custom unit, this unit was specifically made to fit your head size and customizations and may be difficult to resale. We do offer consignment of custom wigs that do not meet the customer’s needs. We charge 35% of the sale price on all consignment sales. No refunds will be issued.

In-Stock Units:

If you are returning an In-Stock unit, in most instances you will not be charged a 10% restocking fee. You may return the unit for an exchange of another In-Stock unit or a Custom unit as long as you meet all the terms above. No refunds will be issued.

Getting Help with Your Order:

We are here to assist with your order if you have issues prior or after ordering please feel free to contact us at 203-353-9124 or via email at orders@forgirlslikeus.com

Assistance in Choosing Styles and Colors:

If you request assistance from our customer service reps or specialist in selecting a style, hair color, length, hair texture, etc., you must understand that they are only able to make suggestions and are not able to guarantee that those suggestions will be best suited for you. It is the responsibility of the customer to choose the correct color, hair texture or type. Please be sure to re-evaluate your choices and to make sure that the selections that you ultimately choice will work best for you. For example, most colors are standard between wig vendors/manufacturers therefore; color #1 at FGLU is the same as color #1 from most other companies, however, color #33 or #613 etc can vary slightly so be sure about your colors. We encourage you to please view our hair color chart found on our webpage.

YOU MUST OPEN A SUPPORT TICKET:

If you get your wig and there is a problem, please notify us immediately within 72 hours upon receiving your unit by contacting us by email this is required in order to properly process your request. No Exceptions. If you meet the terms below, you will be issued a RMA Number (Return Merchandise Authorization) via the Support Ticket.

The customer is responsible for the return shipping cost of the product or wig and the re-shipping of any exchange or repaired wig. It is in the best interest of the customer and FGLU that the wig or items being return be shipped with Signature Delivery Confirmation and Insurance, as we will not be responsible for lost packages.

Making Changes to Your Order:

The factory begins your order within 24-72 hours of receipt of your payment. Therefore, any changes to your order MUST BE received no later than 72 hours from the time you place your order.

Cancellation Policy for Existing Custom Orders:

Once you place an order with us, our partner factory in China begins working on your unit. If you wish to cancel your order, it must be done within (2) two business days. Since all units, except in-stock wigs, are custom made, it may be difficult to find another customer to accept your specific customizations and for that reason you will be charged a cancellation fee of 20% of your custom order price.